EBH Environmental Services ([ABN]), trading as EBH Skip Bins and Central Coast Skip Hire, is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We may collect the following information when you deal with us:

Name, phone number and email address, typically via our enquiry form or when you call us
Delivery address, preferred dates, bin size and waste type when you book a skip bin
Records of correspondence with our team
Website usage data collected through analytics tools (see Cookies below)

Online bookings

Online bookings are taken through Acuity Scheduling, a third-party booking service. Details you enter there are collected and stored by that provider under its own privacy policy and passed to us so we can deliver and collect your bin.

How we use it

We collect this information to:

Respond to enquiries and confirm bookings
Deliver, collect and invoice skip bin hire
Communicate about your booking, invoices and service updates
Improve our website and services

Disclosure

We do not sell personal information. We may share it with service providers who help us operate (such as booking, IT and analytics providers), or where required for regulatory reporting or by law.

Cookies and analytics

Our website uses cookies and similar technologies from Google (Google Tag Manager, Google Analytics and Google Ads) and Meta (the Meta Pixel) to understand how visitors use the site and to measure our advertising. These providers may collect information such as the pages you visit and the links you click, under their own privacy policies. When you book, the address search uses Google Maps. You can disable cookies in your browser settings; parts of the site may not function as intended without them.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Information is retained only as long as needed for the purposes above or as required by law.

Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

Contact

EBH Environmental Services
13 Craftsman Ave, Berkeley Vale NSW 2261
(02) 4388 3165
david@ebhenvironmentalservices.com.au